GENERAL TERMS AND CONDITIONS
Terms & Conditions
Please read these terms and conditions carefully. These conditions, along with ‘Essential Holiday Information’ and all other information on our website and in our brochures (depending on how you make your booking) set out the terms and conditions of the contract between you and Catchbeds of Low Fare Finder House, Leeds Bradford International Airport, Leeds LS19 7TU. Catchbeds, CatchbedsVillas, CatchbedsCityBreaks, Indulgent Escapes and VIBE by Catchbeds are trading names of Catchbeds Limited. Where included in our brochure these conditions are correct at the time of going to print, but please see our terms on our website for any subsequent changes which apply. When we talk about your holiday in these conditions, except where otherwise stated, we mean the accommodation, transport, cruise arrangements and other holiday services (excluding excursions and car hire) described by us that you book in the UK with us. Once your holiday has been confirmed we will accept responsibility for it in accordance with these conditions as an ‘Organiser’ under the Package Travel and Linked Travel Arrangements Regulations 2018. The Package Travel and Linked Travel Arrangements Regulations 2018 can be found . Please note that we act as agent in relation to bookings for car hire and any resort/on-board booked excursions made through our local representatives and your contract for those services is directly with the supplier of the service.
1. Your holiday contract
When a booking is made with us, the person who signs the booking form or completes the booking online or by telephone is confirming that they are over 18, have the authority to appoint the “lead name” on the booking (the person who makes the booking will be asked to choose a lead name for the booking) and accept these terms and conditions. The lead name must be 18 or over to make a booking with us and has to travel with us if all other customers on the booking are under 18. The lead name is responsible for payment of the total booking price, including any insurance premiums and subsequent cancellation or amendment charges that may be payable. The lead name also agrees to provide accurate and full information to the remainder of the travelling party in relation to the booking, including any changes to the booking. The lead name also confirms that all the other members of the party, including any that may be added at a later date, agree to be bound by these conditions and all other information on our websites or in our brochure (as applicable).
Where using our brochure you will be advised at the time of booking of the availability of the holiday that you wish to book. Special offers in the brochure and on the website are subject to availability and Catchbeds reserve the right to withdraw them at any time. A contract will exist as soon as we issue our confirmation invoice by email or post to the address provided when the booking is made.
This contract is made on the terms of these terms and conditions, which are governed by English Law and are subject to the exclusive jurisdiction of the English Courts.
2. Your protection
The Package Travel and Linked Travel Arrangements Regulations 2018 require us to provide security for the monies that you pay for ATOL protected flight inclusive package holidays booked with us and for your repatriation in the event of our insolvency. We provide this security by way of an ATOL (number 9618) administered by the Civil Aviation Authority (Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk)/a bond held by Catchbeds. When you buy an ATOL protected air holiday package from us you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our ATOL and an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced booking. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable). If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. For further information visit the ATOL website at www.atol.org.uk.
If you book arrangements other than an ATOL protected flight inclusive package from us, your monies will not be financially protected Please ask us for further details.
Republic of Ireland: Please note, if you are a resident of the Republic of Ireland and have booked a Package with Catchbeds any insolvency protection required by law will be provided through a Financial Failure Insurance Policy arranged by International Passenger Protection Limited. For further information, visit the IPP website at https://www.ipplondon.co.uk/. Further information can also be obtained from the Commission for Aviation Regulation, 3rd Floor, 6 Earlsfort Terrace, Dublin 2, Phone: 01 661700 www.aviationreg.ie.
Travel Agents: All monies you pay to a travel agent are held by them on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by them, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.
3. Your holiday price
a) We reserve the right to alter the prices of any of the holidays shown on our website or in our brochure, including the cost of supplements and upgrades. Prices on our website are a guide only. Prices in our holidays brochures are correct at time of going to print, but will vary depending on exact departure date and departing airport. You will be advised of the current price of the holiday that you wish to book (including the cost of any supplements and upgrades) before your contract is confirmed. The price of your holiday has been calculated using a predefined standard rate of exchange, Supplements and upgrades are priced per person per night and are subject to availability. In addition to your holiday price you may have to pay local city taxes, which will be payable by you locally in resort.
b) When you make your booking you must pay a deposit per person as set out below or as advised at the time of booking. Please note that the deposit is non-refundable once paid. The balance of the price (Balance) of your travel arrangements must be paid at least 10 weeks before your departure date (the date notified by us to you being the Balance Payment Date) and will automatically be taken from the credit/debit card used to pay the deposit. You may pay the Balance of the price of your travel arrangements in accordance with a Payment Plan as set out in clause 3(j) below. You can go to ‘Manage My Booking’ on our website to part-pay your Balance. It is important for you to understand that, if you cancel your holiday after making a booking with us, you will lose the deposit. The deposit is £60 per person, for adults and children. ‘Infants’, who are defined as children being under 2 years on the date of return, are not entitled to a flight seat. There is no deposit charged for Infants. If you make a booking within 10 weeks of your departure date, you must pay the full cost of the holiday at the time of booking. If you fail to pay the deposit and/or Balance in time(or in the event that you or any person on your booking attempts to deceive us, makes a fraudulent payment, provides fraudulent information at any point in relation to a booking or if the lead name or a member of the booking party has been banned from travelling with Catchbeds or Catchbeds.com), we reserve the right to, among other things, cancel your holiday as set out in clause 9. If you cancel your booking, the cancellation charges will be applied in accordance with the scale set out in clause 5 “If you cancel your holiday”. All monies you pay to the travel agent are held by them on our behalf at all times.
c) Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we reserve the right to change the price of your holiday if there are changes in transportation costs or dues, taxes or fees payable for services such as tourist taxes, landing taxes or embarkation or disembarkation fees at ports or airports) or currency or exchange rates used to calculate the cost of your holiday which mean that the price of your holiday may change after you have booked. However, we will not change the price of your holiday within 20 days of your departure date. Where applicable, we will send you an amendment invoice. However, we will absorb and not charge you increased costs of up to 2% of your holiday price (excluding insurance premiums and any amendment charges). You will only be charged for the cost increases over 2% of your holiday price. If the increase is more than 8% of the price of your holiday, you may either (a) change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or (b) cancel the holiday within 14 days of the amending invoice and receive a full refund of all monies paid, except for any amendment fees. If you fail to exercise either of these options within 14 days of the amending invoice you will be liable for the increased cost. We will provide a refund of any insurance premiums paid to us (where you have purchased the insurance policy from us) if you can show that you are unable to transfer or reuse your policy. We will not provide a refund of any annual insurance policies purchased through us. Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. The price of your holiday is agreed when your booking is confirmed. In the event that your chosen holiday is later available on our website at a lower price than the price you agreed to pay, you are not entitled to a refund of the difference between those prices.
d)We will not charge a fee where you pay by personal credit or debit cards when booking. Please remember to advise us of any changes to your credit/debit card, alternatively go to the “Manage My Booking” section on our website to register a new card.
e) Once you have successfully booked your holiday, if the departure date is outside 10 weeks of the date of booking, we will send you the following documents to the address you registered with us when making your booking: a deposit confirmation; your travel insurance documents (if you have arranged your travel insurance through us); and a copy of our standard terms and conditions. At 10 weeks before departure we will take any outstanding Balance payment and send a confirmation that the Balance has been paid. At 4 weeks before departure, we will send you a final confirmation with your travel documents attached, consisting of your booking confirmation; your flight voucher; your accommodation voucher, your cruise voucher (where applicable) and your transfer or car hire voucher. We will also provide you with your ATOL Certificate. Please remember to print off all your vouchers as well as your booking confirmation and your ATOL Certificate.
f) Please note that our main airline, Catchbeds.com, is a ticketless airline and, therefore, all you need is the flight voucher attached to the confirmation email, since this is effectively your ticket. Catchbeds.com's Terms and Conditions will therefore form part of your contract with us, please see for details.
g) Please see clause 6 below for the pricing terms and conditions in relation to Free Child Places.
h) Where you are travelling with any sports equipment or mobility aids or require an adapted room or property, your holiday price may increase due to costs relating to additional transfer requirements for such equipment or a room/property upgrade to meet your requirements. Please contact our Pre-Travel Services team prior to booking to discuss your requirements. Please Note – If you add any of the items listed in this clause h after you have made your original booking, you will be advised of the applicable charges prior to confirming the purchase of any additional services.
i) From time to time we sell holidays which are restricted to a specified number of nights and/or departing only from specified airports or ports. For example, all bookings made for holidays to North America must include return flights originating from the UK and must be of a 4, 5 or 6 night duration only.
j) Where a “Payment Plan” is available as an option for your holiday, by selecting this option, you can pay the Balance in regular prepayments (each a Prepayment) before the Balance Payment Date (i.e. the date on which the Balance would normally be due in full). You may enter into a Payment Plan at the time when you are booking your holiday or, if you have already booked your holiday, at a later point in time through the "Manage My Booking" section of our website or alternatively by calling our Pre-Travel Services team. You may not be able to enter into a Payment Plan if there is a short amount of time left before the Balance Payment Date or if this option isn’t available via our website. You can always view the current status of your Payment Plan by visiting the "Manage My Booking" section of our website.
When you setup your Payment Plan, you may choose the amount of the deposit and so, if you choose a higher deposit than the minimum (as set out in clause 3(b)), the total amount of the Prepayments will be reduced accordingly. As we ordinarily take Prepayments on a monthly basis, the number of Prepayments (and therefore the amount of each Prepayment) will depend upon the number of months between setting up your Payment Plan and the Balance Payment Date. The final Prepayment under your Payment Plan will be taken on or around the Balance Payment Date. The amount of each Prepayment in your Payment Plan may not always be the same but, before confirming the Payment Plan, you may view the date and amount of each Prepayment and decide whether to proceed. From the options which we present to you, you may choose the day of the month on which each Prepayment will be taken.
By selecting the Payment Plan, you agree that we may charge the amount of each Prepayment to the credit/debit card (or other payment method) which you used to pay the deposit. You may change the credit/debit card or select another payment option within Manage My Booking, or you can change the credit/debit card by calling our Pre-Travel Services team.
After you have confirmed a Payment Plan, you may change it by visiting the "Manage My Booking" section of our website. You may:
add ancillaries to your holiday, in which case your final Prepayment will be adjusted accordingly (unless you chose to pay for these at the point they are added to your booking);
change the day of the month on which your Prepayments are taken to another day of the month approved by us (although if you notify us shortly before a Prepayment is due then the Prepayment may still be taken on the original date);
make a one-off Prepayment which will reduce the amount of your final Prepayment. If the amount of the one-off Prepayment is greater than the final Prepayment which is due then your Payment Plan will be cancelled but you may setup another Payment Plan if you wish; and
change the payment method for the Payment Plan.
If we are unable to collect any amounts due in respect of a Prepayment, we may add such amounts to the final Prepayment which is due under your Payment Plan.
We may cancel the Payment Plan if:
we have been unable to collect a Prepayment on two consecutive occasions;
we suspect any fraudulent action in relation to a Payment Plan;
certain features of your holiday change (for example, the departure date or the destination changes); or
your holiday is cancelled for any reason.
By notifying us through the "Manage My Booking" section of our website or calling our Pre-Travel Services team, you may cancel your Payment Plan at any time without charge.
If your Payment Plan is cancelled for any reason other than the cancellation of your holiday, any future Prepayments will be cancelled (although if you cancel shortly before a Prepayment is due then that Prepayment may still be taken) and you will pay the remaining Balance on the Balance Payment Date in accordance with clause 3(b). If your holiday is cancelled then we will not take any further Prepayments and we will calculate any refund which is due to you in accordance with the other terms and conditions relating to the cancellation of a holiday.
It is within our sole discretion as to whether to offer a Payment Plan in relation to a particular holiday or a particular customer and we may discontinue the offering of a Payment Plan at any time (although, if we do so, we will allow you to continue to make Prepayments in accordance with any existing Payment Plan which you have setup).
4. If you change your booking
If you wish to change your travel arrangements after our confirmation invoice email has been issued, we will do our utmost to make these changes but it may not always be possible and changes are subject to availability at the time. We do not allow destination changes. Any request for changes to be made must be in writing from the lead name or your travel agent. Where we can make a change, we will charge for any cost we incur in making this alteration including but not limited to: additional services, facilities, or other items changed, at the price which applies on the day the change is made. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. We will also apply an amendment fee for each changed person and/or item on the booking, which we will advise you of at the time of any amendment. Current amendment fees can be found at www.bedbankglobal.com/faqs. Please note, this is payable at the time of the change and is non-refundable (even where you or we cancel a booking). Any booking discount you may have received at the time the original booking was made may be altered or reduced whenever changes are made. If the number of people in your accommodation changes, you may have to pay extra (for example, single or under-occupancy supplements) and you may lose any free or reduced infant, child or group places. Any change to your departure date, transport, accommodation or length of holiday must apply to all members of your booking. Certain travel arrangements (e.g. in-flight meals, non-refundable hotel rooms etc.) may not be changed after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. You may transfer your booking to another suitable person who satisfies all the conditions that apply to this booking, provided that reasonable notice is given at least 7 days before your date of departure and subject to the payment of all applicable charges. Both you and the new traveller will be responsible for paying all costs we incur in making the transfer. Please see clause 6 below for the change of holiday terms and conditions in relation to Free Child Places.
5. If you cancel your holiday
The lead name of your party may cancel your holiday at any time. Written notification from the lead name on the booking or your travel agent on your behalf must be received at our offices. Alternatively a cancellation by the lead name of your party can be made by telephone, by contacting our Pre-Travel Services Team on +44 (0) 333 300 0737and providing the correct booking reference and security details. Since we incur costs in cancelling your travel arrangements, you will be required to pay cancellation charges. The cancellation charges shown below apply from the date we receive the written notice at our offices, the travel agent activates the cancellation, or you make a telephone cancellation. In order to cover our expected losses from the cancellation of the booking there is a set scale of charges which must be paid by you if you or anyone travelling with you cancels. Please also note the “Exceptions” described below which (i) may apply in addition to the scale of charges below or (ii) cover where you have to cancel due to unavoidable and extraordinary circumstances:
Period before departure within which notice of cancellation is received
% of total booking price retained by Catchbeds
70 days or more
Loss of deposit
69-57 days
30% (if greater than deposit)
56-43 days
50%
42-29 days
70%
28-15 days
90%
14 days or less
100%
Please contact Pre-Travel Services if you wish to discuss this further. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
In the event that you cancel your holiday you must still pay any insurance premiums and amendment charges which arose before the cancellation, any deposits paid for any pre-booked items or services and the APC Sum. Your holiday cost includes the APC sum which is the amount which we are required to pay to the Air Travel Trust Fund as part of the ATOL Protection Contribution.
If you do not present yourself for your outbound flight, we will treat this as a cancellation by you and we will cancel all of your travel arrangements (including but not limited to your transfers, accommodation, and inbound flight where applicable) and you will not be entitled to any refund or compensation.
Exceptions: (i) Cancellation of or name or date changes to certain transport arrangements, typically scheduled airline tickets, can result in up to 100% cancellation charges regardless of the notice period given to us. If the supplier treats the change as a cancellation and rebooking we will pass on to you the cost imposed by the supplier, which could be up to 100% of the transport element of your booking and you must also pay the amendment fee advised. Also note that the transport provider may refuse to issue replacement tickets for lost or stolen tickets and new tickets may have to be purchased by you. The cost of the new ticket may be greater than the cost of the original ticket. Also, where you have booked a non-refundable room (typically on a City Break) as part of your holiday, 100% cancellation charges apply in respect of the room charges. Please see clause 6 below for the cancellation terms and conditions in relation to Free Child Places.
(ii) You can cancel your booking before departure without paying cancellation charges if the performance of your package by us, or the carriage of passengers to your destination by us, is significantly affected by unavoidable and extraordinary circumstances in destination or its immediate vicinity (examples of which are included in clause 8 below). In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund for the holiday, except for any amendment fees.
(iii) If your booking was made using a non-refundable rebook voucher, and you subsequently cancel your booking with us, any refund which is due to you will be paid via a non-refundable rebook voucher.
6. Free Child Places
(a) Availability - Free Child places are subject to availability and are only applicable on selected accommodation / departure dates / departure points / room types and board basis. Free Child Places may be added or withdrawn at any time prior to booking and the latest availability will be shown prior to booking.
(b) Price and charges - The basic flight fare (including all taxes and non-optional charges), one piece of check-in baggage, accommodation and coach transfers if stated form the ‘FREE’ element of the price. All other ancillary charges on the flight or during the holiday, such as legroom and in-flight meals, room upgrades, and optional meal arrangements, and for villas, pool heating, shall be chargeable. Please note, transfers are not included within a CatchbedsCityBreaks booking
(c) Other passengers required on booking - one Free Child place is available when there are at least 2 passengers paying the full adult price. There can only be one Free Child place per room on the booking (except for villa products where there can only be one Free Child place per villa). With the exception of villa products, multiple Free Child places can be booked as long as there are at least 2 passengers paying the full adult price per child place and each Free Child place is assigned into a different room and there is availability of free child places. Where a party consists of one adult and two children, one child will be charged the full adult price and the other child will receive the Free Child place.
(d) Child Age - The child age where a Free Child would be applicable is displayed on the accommodation description page of the brochure and on our website. The child age on the date of return must not exceed the specified age to be applicable to a Free Child.
(e) Deposit - The full deposit must be paid for the Free Child place and the deposit will be deducted from the final holiday invoice. This will be displayed at time of booking.
(f) Cancellation - If you cancel your holiday there will be a £60 charge payable in respect of the child, in addition to any charges set out in clause 5 above.
(g) Changing your holiday - If you change your holiday then, in addition to the terms set out in clause 5 above, you will be obliged to pay the new price of the new holiday (less any deposit) and the amendment fees per person in place at that time if you change from:
(i) a holiday with Free Child availability to one without Free Child availability; or
(ii) a holiday with no Free Child availability to one with Free Child availability. However, if you change from a holiday with no Free Child availability to a holiday with Free Child availability, this shall be treated as a cancellation, the terms set out in clause 6 above shall apply and you shall be obliged to pay the new holiday price, including a new deposit, together with the relevant cancellation fees for the original booking. Your original deposit shall not be refunded.
(h) Where we change your holiday – no compensation is provided for Free Child places.
(i) Free Child places cannot be combined with any other promotions or offers, unless otherwise stated.
7. Your responsibility
We want all our customers to have an enjoyable holiday. But you must remember that you are responsible for your actions and the effect they may have on others. We take a zero tolerance stance with regard to any person who threatens the safety, comfort and wellbeing of customers and colleagues. You must not: (i) contravene any applicable law; (ii) use any threatening, abusive or insulting words or actions towards other customers or colleagues; (iii) behave in a disorderly manner or in a manner to which other customers may reasonably object. If we, or another person in authority, believe (a) your actions could upset, annoy or disturb other customers, our suppliers or our own colleagues, or put them in any risk or danger, or damage property; (b) your actions could cause a delay or diversion to transportation; or (c) you are unfit to travel, we may end your holiday and terminate your contract. If that happens, you and your travelling party will be prevented from using your booked accommodation, transport and any other travel arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. Alternatively, at our discretion, you may be permitted to continue with your holiday but may have additional terms imposed upon you (e.g. a restriction from using a particular facility at the relevant accommodation). We will hold you and the members of your travelling party jointly and severally liable for any damage to the accommodation, furniture or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. It is a condition of your contract with us that you take out adequate travel insurance suitable for your needs from the date of booking which should cover you if you have to cancel your arrangements, or for any emergencies that arise while you are away. Customers can purchase a policy from Catchbeds on-line via the link on the “Holiday Essentials” page on our website or by visiting We do not check insurance policies for suitability, but reserve the right to request a copy. You are responsible for indemnifying us in full in the event that we incur any losses or expenses arising out of your failure to take out adequate insurance cover. For villa products, bookings for single sex groups or groups where the average age of customers is under 25 are permitted at our discretion only and may be subject to additional breakage deposit conditions.
In accordance with Catchbeds.com’s Terms and Conditions, please be advised that you may not bring alcohol on board the aircraft for the purposes of consumption during the flight. Only alcoholic drinks purchased on board may be consumed during the flight. Catchbeds.com reserves the right to serve alcoholic drinks to customers at its absolute discretion. Please also be advised that you may not bring empty bottles on board the aircraft.
IMPORTANT: COVID-19. You must comply with our safe travel requirements (as set out here: https://www.catchbeds.com/safe-travel), including the requirement for you and your travel party to wear a facemask in the airport, on your flight and your transfers where this is applicable. Our safe travel requirements may change, and the latest version on the date of your holiday will apply. The safe travel requirements are incorporated into these terms and conditions by reference.
You are responsible for checking and complying with all requirements necessary for exiting the country you are departing from and entering the country you are travelling to, including but not limited to all relevant government health policies and travel requirements. You are responsible for making sure you have all relevant visas, entry and exit, health and/or other documents that may be required and, if requested by us, you must present all such documents to us and permit us to make copies thereof. We are not liable if you do not possess the travel and/or other documents needed for your journey or have not obeyed all relevant requirements concerning entry into and/or departure from a country, and we assume no responsibility to you if we check your travel documents. Further, if you are refused entry to a country, whether because of lack of required documents or otherwise and, as a result, we are required by any governmental or immigration authority to transport you out of such country and/or pay any fine, penalty, other charge, or expense, you must reimburse us in full and pay us for such transport at the applicable fare. Please note if this happens, we will not reimburse the amount you have paid for any flights you have used, tried to use, or are unable to use, as a result of your failure to meet applicable requirements.
8. If we change your holiday
It is unlikely that we will have to make any changes to your travel or accommodation arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. We will contact you by email and/or phone to discuss. Please check your email account regularly for emails from us.
Insignificant changes: Sometimes facilities described in our brochure/website may be withdrawn for reasons beyond our control. Where possible, we will tell you about the withdrawal of any facility as soon as possible. Insignificant changes also include alteration of your outward/return flights by less than 12 hours, an additional airport stop en-route to your final destination, changes to aircraft type, change of accommodation to another of the same standard, change of embarkation/disembarkation point to another in the same city or region and changes of carriers. No compensation is payable for insignificant changes to your holiday.
Significant changes: If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below. Examples of a significant change are: change of your UK departure airport; complete change of destination/resort; a change of more than 12 hours to the time you leave the UK or your destination; if we downgrade your accommodation by one full star rating (where applicable). If we have to make a significant change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid for the holiday, except for any amendment fees. We will tell you the procedure for making your choice. We will pay compensation as detailed in clause 10 below for all significant changes except where the major change is due to an “unavoidable and extraordinary circumstance”.
Please Note: In the event that we notify you of a significant change to your package holiday and you do not respond to confirm one of the options provided to you as set out above, we will send a further reminder with a further request to confirm your final decision. If we fail to hear from you following the additional reminder, we reserve the right to cancel the package holiday and you will receive a full refund for the holiday, except for any amendment fees.
Notification of flight changes: Please ensure you re-check your flight itinerary on our website between 72 and 24 hours before you are due to travel to make sure you have not missed any changes.
The time of flight departures and arrivals, and the duration of flights, are not guaranteed due to operational, commercial, security, safety, medical or health reasons, travel restrictions, any reason connected to COVID-19, either directly or indirectly, or because of unusual or unforeseen and/or extraordinary circumstances, which could not have been avoided by us taking reasonable measures. If any change to your flight(s) is known more than 48 hours in advance, our Operations Team will try to notify you of such change using the email address you advised at the time of booking. You must therefore regularly check your email account and notify us if you change your email address. If we receive an email failure notice or no email address has been provided, we will send notification to the advised postal address. The lead name in the booking is responsible for notifying any changes to all other passengers in the booking. Where you have been notified by us in advance (to the contact details provided in the booking) of any change to your booking, we will not be liable for any missed departure by anyone in the booking.
Cruise arrangements: By their nature, cruises often depend for their maximum enjoyment upon the ship reacting to the prevailing conditions throughout the duration of the cruise. For this reason a flexible approach is required for such voyages. We reserve the right to change the ship or make adjustments to the advertised itinerary to take into account passenger safety, comfort and enjoyment, technical and mechanical difficulties and also weather conditions including ice, sea and river conditions. The Master of any ship must at all times have paramount concern for the safety of his ship and for the safety and comfort of his passengers and crew, and for this reason he has an overriding discretion at all times to act as he sees fit. This may include a decision to change course and, if necessary, to alter the cruise itinerary. The Master may also withdraw some of the ship’s services or facilities, including the closure of the outer decks and the deployment of deadlight window covers, if he determines that this is in the interest of passenger or ship safety. Subject to these terms and conditions, we shall not be liable for any consequence arising from the sea or rivers, technical and/or mechanical problems arising on the ship, ice and/or weather conditions experienced during your holiday. The Master of the ship has the right to stop at any additional port(s), omit or substitute any port(s) or deviate from the advertised itinerary in any way he sees fit. Further, we cannot be responsible for any failure to meet the advertised arrival or departure times for any port(s) of call. Sea and river transit can often be subject to delay by reason of operational circumstances or prevailing local conditions or other circumstances entirely outside our control or that of the Master of the ship, and in no circumstances can we be held responsible for such delay or for any consequences.
Please note that the performance quality and reliability of a ship’s satellite and telecommunications services will usually be less than that of equivalent land-based services. Also the availability and/or quality of performance of such services may vary according to weather conditions and the ship’s geographic location. In the event that the performance quality of such services is reduced or that such services are unavailable for any reason, this will not be considered a significant change to your holiday and no compensation will be payable to you.
“unavoidable and extraordinary circumstance(s)" means a situation beyond our (or our suppliers’) control the consequences of which could not have been avoided even if all reasonable measures had been taken. These can include, for example, war, threat of war, piracy, riot, industrial dispute, the act of any government or other national or local authority including airport, port and river authorities, lock closure, closure of airports or ports, airspace closure, air traffic management decisions which may give rise to long overnight delay or cancellations of one or more flights, or because of actual or prospective loss or restriction of air traffic rights available to UK airlines as a result of implementation of the UK’s decision to leave the EU, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, volcanic eruption or ash cloud, fire, bad weather (actual or threatened), epidemic or other contagious disease, change to Foreign, Commonwealth & Development Office advice to advise against travel to destination, significant building work ongoing outside of your accommodation (such as resort development) or failure in internet connections.
You must inform us of any lack of conformity without undue delay during your holiday so that we can try to remedy this for you. If you do not notify us, it may impact our ability to assist you, investigate the difficulties you have encountered and our response to any subsequent claims upon your return. If, after your departure, a significant part of your pre-booked holiday cannot be provided, you will be offered a suitable alternative if possible. If appropriate, we will also pay you compensation in accordance with the table under clause 10 below, unless the reason for the change is due to (i) you, (ii) a third party unconnected with the travel services included in your holiday which is unforeseeable or unavoidable or (iii) an unavoidable and extraordinary circumstance. If it is not possible to offer you a suitable alternative or, for good reasons, you do not accept the alternative arrangements, you will have the right to cancel your booking. In this event, you will have the right to be returned by the same means of transport to your original departure point at no extra cost provided that transport is available. This does not impose an obligation on us to make specific transport arrangements for you if none are available.
9. If we cancel your holiday
We aim to provide your holiday as booked, but we do reserve the right to cancel your holiday at any time (although we will not cancel your holiday within 10 weeks of departure other than in the circumstances described in the table below).
If we do cancel your holiday:
Reason for cancellation
What will happen?
You have not paid us any sum due for your holiday.
If we cancel your holiday for this reason, you will not be entitled to a refund of any deposit paid. We will not pay you any compensation.
We can no longer provide the holiday as a result of unavoidable and extraordinary circumstances.
If we cancel your holiday for these reasons, you can either (i) have a refund of any money that you have paid for the holiday, except for any amendment fees; or (ii) accept an alternative holiday of a comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). We will not pay you any compensation.
The minimum number of customers required for a travel arrangement has not been reached.
There has been a pricing error.
If we cancel your holiday for any of these reasons, we will refund any money paid for the holiday, except for any amendment fees to the card which was used to purchase the holiday. We will not pay you any compensation.
We reasonably believe that there has been a fraudulent payment or a booking has been made for fraudulent or illegitimate purposes.
You owe us or Catchbeds.com money (other than the sums due for this holiday).
If the lead name or a member of the booking party has been banned from travelling with Catchbeds or Catchbeds.com.
If we cancel your holiday for this reason, we will only give you a refund if your booking was made before you received the ban. If you (or a member of the booking party) make a further booking while a ban is in force, we will refuse to carry you and you will not be entitled to any refund. We will not pay you any compensation.
You have not presented yourself for your outbound flight, and as a result, your travel arrangements (including but not limited to your transfers, accommodation, and inbound flight where applicable) has been cancelled.
If your holiday is cancelled for this reason, you will not be entitled to a refund or any compensation.
If we cancel your holiday for any reason other than those detailed in the table above you can either (i) have a refund of any money that you have paid for the holiday, except for any amendment fees; or (ii) accept an alternative holiday of a comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). We may also pay you compensation as further detailed in clause 10.
10. Compensation for cancellation or significant change
Where these terms and conditions give you a right to compensation for a significant change or cancellation by us, such compensation will be payable as follows:
Period of notice we give you or your travel agent before departure
Compensation for each full fare paying customer
70 days or more
£0
69-29 days
£10
28-15 days
£20
14-8 days
£30
7 days or less
£40
Compensation payments relating to a child place for which you have paid a child price are half the amounts shown (up to half the child price paid). There are no compensation payments payable to those travelling on 'Free Child places', or other free places.
Please note, compensation will not be payable where we cancel your holiday for any of the reasons set out in the table at clause 9.
11. Our liability to you
We will accept responsibility for the travel services making up your "package" as an “organiser” under the Package Travel and Linked Travel Arrangements Regulation 2018 as set out below. Subject to the other provisions of this clause 11, we accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described by us. If, after departure, any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers, we will pay you appropriate compensation, if this has affected the enjoyment of your travel arrangements. The level of such compensation will take into account all relevant factors including the invoice price of the holiday, any steps it was reasonable for you to take to minimise the inconvenience/damage suffered and the extent to which the deficiency or improper performance can have affected your enjoyment of the package. You may also have the rights provided in the final paragraph of clause 8.
Please note that we will not be liable for any injury, illness or death or consequent losses suffered by you or any member of your party, unless you are able to prove that such injury, illness or death was caused by lack of reasonable care and skill on the part of ourselves or our suppliers in the performance of our obligations under our contract with you. It is a condition of the payment of compensation that you notify us of any complaint or claim strictly in accordance with clause 12 and, further, assign to us any rights that you may have against any third party in connection with your claim. You must co-operate with us and our insurers in this regard.
As stated above, our liability extends only to travel services as advertised and described by us and purchased from us by you. If you suffer a personal injury, death, serious difficulties or any type of loss as the result of an activity which does not form part of the package you booked with us - including, for example, any additional services or facilities provided to you by an accommodation or any other supplier which was not included as part of the original contract between us – we will not be liable to pay you any compensation but will offer you such advice and guidance as is reasonable in all the circumstances provided we are advised of the incident promptly. We will not be responsible where you do not enjoy the holiday or suffer any other problems because of a reason which you did not make us aware of when the holiday was booked. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. In all claims of whatever nature we will not be liable where the alleged loss or damage results from any of the following:
i. the fault of the person affected or any members of their party; or
ii the fault of a third party not connected with the provision of your holiday which was unforeseeable or unavoidable; or
iii. an event or circumstances which we could not have avoided even after taking all reasonable care; or
iv. criminal acts of the employees, sub-contractors or agents of our suppliers.
The promises we give to you regarding the services we have agreed to provide or arrange as part of the contract, together with the laws and regulations of the country in which your claim or complaint occurred, shall be used as the basis for ascertaining whether or not the services in question have been properly provided. If the services in question which caused the claim or complaint complied with the local laws and regulations applicable to those services at that time, the services shall be treated as having been properly provided. This shall be the case even if the services did not comply with the laws and regulations of the UK which would have applied if those services had been provided in the UK.
Any additional in-resort services or products booked during your holiday will not form part of your package holiday. For the avoidance of doubt, Catchbeds does not accept any liability whatsoever for any additional in-resort services or products highlighted on our website (including the ‘Find Out More’ pages) or in our brochures, or any losses of whatever nature suffered by you as a result of using the information featured which is provided for information purposes only. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment. We strongly recommend that you store all money and valuables in a secure place during your holiday. Please note, your belongings are taken on holiday at your own risk and neither Catchbeds, the villa provider, the hotelier or cruise operator are responsible for any loss, theft or damage that occurs to your money, valuables or other personal effects during your time away.
Important notice in respect of limits on liability.
Our liability will also be limited in accordance with and/or in an identical manner to:
a) The contractual terms and conditions of the companies that provide the transportation for your travel arrangements (including Catchbeds.com). You acknowledge that all of the terms and conditions contained in those Terms and Conditions and/or 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those Terms and Conditions and/or 'Conditions of Carriage' shall be deemed to be included by reference into this contract; and
b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to baggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is paid under these or any conventions
In particular for cruise arrangements, carriage by sea is governed by the Athens Convention 1974 (whether as later amended or otherwise), the Athens Convention 2002 and EU Regulation 392/2009 (or UK law equivalent). Any liability which we may have to you arising out of such carriage will be determined on this basis as if we were the actual or contracting sea carrier. Please note that in most cases, the Athens Convention limits liability for death and personal injury and for loss of and damage to luggage, and makes special provision for valuables. It presumes that luggage has been delivered to you undamaged unless you inform us in writing: i) in the case of apparent damage, before or at the time of disembarkation from the ship or the time when the luggage is redelivered to you; ii) in the case of damage which is not apparent or of loss, within 15 days from the date of disembarkation from the ship or of redelivery or from the time when the luggage should have been redelivered to you.
You can ask for copies of the travel service contractual terms, or the international conventions, from our Customer Services Team at Catchbeds, you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. In this regard, the terms of clause 18 below apply with respect to making any such claims. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these terms and conditions. If any payments to you are due from us, any payment made to you by the airline or other service provider will be deducted from this amount.
If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.
NB this entire clause 11 does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday. For more information on excursions please see clause 15 below.
12. If you have a complaint
If you have a complaint about any of the services included in your holiday or a problem during your holiday, including any illness or injury, you must inform the relevant supplier (e.g. your hotelier, villa provider or cruise director) and our local agent (if there is one), our representative or our Customer Operations team using the 24/7 Customer Helpline (0044 113 387 9501) without undue delay and they will endeavour to put things right. You must also complete a Customer Report Form (if there is one) whilst in resort.
If your complaint is not resolved locally, you must follow this up within 28 days of your return home by writing to either (a) our Customer Service team at: Customer Service, Carrer d'Osona, 2 El Prat de Llobregat Barcelona 08820 Spain; or (b) your travel agent giving your booking reference and all other relevant information.
If you fall ill while on holiday or suffer from an accident, you must also consult a local doctor and make arrangements to visit your GP on your return. In the event that we or one of our suppliers arrange for medical assistance on your behalf, you will need to provide any results or report to us, or authorise us to obtain a medical report from the doctor who attended to you. Should you wish to make a claim against us as a result of an injury or illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both those doctors. You, any member of your party, or any person acting for you must not make false or exaggerated claims. If you, any member of your party, or anyone acting for you makes a claim knowing any part of it to be false or exaggerated, details will be passed to the relevant authorities and we shall seek to recover any payments made to you in connection with the associated claim (together with costs incurred by us). All claims (together with all supporting evidence including (but not limited to) medical records, photos of your holiday, details of all meals and drinks and receipts from excursions) must be submitted promptly after your return to customerservice@bedbankglobal.com quoting your name and booking reference in the subject matter.
If you fail to follow these simple procedures we will have been deprived of the opportunity to investigate and rectify your complaint and this may affect your rights under this booking. Please also see clause 13 below on ABTA.
13. ABTA
We are a Member of ABTA, membership number Y1256. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on
14. Passport, visa and immigration requirements and Foreign, Commonwealth & Development Office advice
Your specific passport, visa and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa, immigration requirements or you fail to comply with all applicable health requirements. Please refer to the Essential Holiday Information for more information.
15. Excursions
Booked as part of the package holiday: You may choose to include excursions as part of your package holiday booking with us. In these circumstances, the total charged to you for your holiday will be inclusive of such excursions and the excursion(s) will form part of your package travel holiday under the Package Travel and Linked Travel Arrangements Regulations 2018.
Bookings made after your original package holiday booking and prior to travel: You may book Excursions prior to travel directly with Catchbeds. In the event that you choose to add an excursion or other attraction/tour onto your booking prior to travel via our website, we will be acting as agent on behalf of the excursion provider. Our responsibility to you is to make the booking with the relevant supplier in accordance with your instructions. We are not responsible or liable for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. They do not form part of your holiday and are not governed by the Package Travel and Linked Travel Arrangements Regulations 2018.
Bookings in resort: Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible or liable for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. They do not form part of your holiday and are not governed by the Package Travel and Linked Travel Arrangements Regulations 2018 under any circumstances.
16. Special requirements
It is important, if you have any special requirements, such as wheelchair access, that you inform us at the time of booking (or within 21 days of making your booking) so that we can make appropriate enquiries about the suitability of particular accommodation, resorts, transport and